Can I schedule a specific delivery time for a freight shipment?

If you are expecting a large freight delivery like a wheel and tire package, you may be wondering whether you can schedule a specific delivery time to make sure someone is available to receive it. Here is everything you need to know about scheduling freight deliveries.

Can I request a specific delivery time?

In most cases, freight carriers do not guarantee specific delivery times or narrow delivery windows the way standard parcel carriers sometimes do. Freight deliveries are typically scheduled within a general delivery window such as a morning or afternoon timeframe rather than an exact time. However, there are a few options available to help you plan for your delivery.

Contact the carrier directly

Once your order has shipped and you have received your tracking number, the best way to get more information about your delivery window or to make a delivery request is to contact the carrier directly. Here is how:

• Visit the carrier's page using your tracking number, which can be found on your Track Page or in your shipping confirmation email
• On the carrier's page you will find contact options including phone numbers and email addresses to reach their customer service team
• When you reach out, let the carrier know your tracking number and ask about the available delivery window for your shipment
• You can also request a specific delivery date if the current scheduled date does not work for you, though availability will depend on the carrier's route and schedule in your area

Can I request a delivery appointment?

Some freight carriers offer delivery appointments that allow you to schedule a specific date and sometimes a more narrow time window for your delivery. Here is what to know:

• Delivery appointment availability varies by carrier and by location
• There may be an additional fee charged by the carrier for a scheduled delivery appointment
• If you need a delivery appointment, contact the carrier directly through their page as soon as your order ships to request one before your delivery is already scheduled
• Keep in mind that even with a scheduled appointment, exact delivery times can occasionally vary due to factors outside of the carrier's control such as traffic or route changes

What if I cannot be available during the scheduled delivery window?

If the scheduled delivery window does not work for your schedule, here are your options:

• Contact the carrier directly through their page to request a different delivery date that works better for you
• Arrange for a trusted person to be at your address to sign for and receive the delivery on your behalf
• Consider having your order shipped directly to an installer or shop where someone will be available during business hours to receive and sign for the delivery
• Reach out to us and our team will do our best to help coordinate with the carrier if you are having difficulty getting the delivery scheduled at a time that works for you

What should I have ready when the carrier arrives?

Once your delivery is scheduled, here are a few things to have ready when the carrier arrives:

• Make sure someone is present to sign for the delivery as freight shipments typically require a signature
• Have enough space available to receive the shipment, as wheel and tire packages can be large and heavy
• Inspect your entire shipment carefully before signing any delivery paperwork. If you notice any damage, make detailed notes on the delivery paperwork before signing
• Do not install any damaged items if you would like to exchange them for replacements. Contact us right away with your order number and photos of any damage

Tips to make your freight delivery as smooth as possible

Here are a few things you can do to set yourself up for a smooth delivery experience:

• Track your order regularly after it ships so you are not caught off guard when the delivery day approaches
• Contact the carrier as soon as your order ships if you have specific scheduling needs, as it is easier to make arrangements before a delivery is already scheduled
• Make sure your shipping address is accurate and complete before placing your order, including your business name if shipping to a business address
• Consider shipping directly to an installer or shop if your schedule makes it difficult to be available for a freight delivery at your home address

If you need help coordinating your freight delivery or have questions about scheduling, contact us with your order number and our team will be happy to assist!