How long does a refund take to process?
Once a return is received and passes inspection, refunds are processed within 2 to 3 business days to your original payment method. The full timeline from initiating a return to seeing the refund in your account depends on return shipping time, inspection time, and your bank or payment provider's processing schedule.
If you are expecting a refund, we want to make sure you know exactly what to expect and how long the process takes. Here is a complete breakdown of the refund process and timeline from start to finish.
How long does a refund take?
Once a return has been received, inspected, and approved, refunds are typically processed within 2 to 3 business days. However, the full timeline from the moment you initiate a return to the moment the refund appears in your account depends on a few factors. Here is what the full process looks like:
- Return authorization: Before anything can be returned, you must contact us to request a return authorization. Our team will review your situation and approve or deny the return request
- Shipping the return back: Once your return is approved, you have 10 days to ship the items back. The time it takes for the return to reach us depends on the shipping method used and your location
- Return inspection: Once your return arrives, our team will inspect the items to confirm they are in new, unused condition with all original accessories included. Most warehouse returns are inspected within 3 business days of arrival. Returns sent directly to the manufacturer are typically inspected within 10 business days after delivery
- Refund processing: Once the return passes inspection, the refund is issued to your original payment method within 2 to 3 business days
How long does it take for the refund to appear in my account?
Once the refund has been issued from our end, the time it takes to appear in your account depends on your payment method and financial institution. Here is what to expect for each payment method:
- Credit or debit card: Refunds to a credit or debit card typically take 3 to 5 business days to appear on your statement after the refund has been issued, though some banks and card issuers may take up to 10 business days depending on their processing times
- PayPal: Refunds to a PayPal account are typically reflected within 3 to 5 business days after the refund has been issued
- Affirm: If you financed your purchase through Affirm, the refund will be applied to your Affirm account balance. The timeline for this may vary depending on Affirm's processing schedule. Contact Affirm directly if you have questions about how the refund affects your payment plan
- Katapult: If you financed your purchase through Katapult, the refund will be handled in accordance with Katapult's refund policy. Contact Katapult directly if you have questions about how the refund will be applied to your account
- Gift card: Refunds for purchases made with a gift card will be returned to the original gift card or issued as store credit depending on the situation
What can affect the refund timeline?
There are a few factors that can affect how long it takes to receive your refund. Here is what to keep in mind:
- Return shipping time: The faster your return arrives back at our warehouse or the manufacturer, the sooner the inspection and refund process can begin
- Return destination: Returns sent to our warehouse are typically inspected faster than returns sent directly to the manufacturer, which can take up to 10 business days after delivery
- Item condition: If an item arrives back in a condition that requires additional review or is found to have signs of use or damage, the inspection process may take longer
- Bank processing times: Once a refund is issued from our end, the timeline for it to appear in your account is determined by your bank or payment provider and is outside of our control
Will any fees be deducted from my refund?
Depending on the circumstances of your return, certain fees may be deducted from your refund. Here is what to know:
- Returns may be subject to a restocking fee of typically 10 to 25% depending on the product and the stage of fulfillment at the time of the return request
- If return shipping costs are the responsibility of the customer, these will be deducted from the refund or billed separately depending on how the return was arranged
- One time services such as ceramic coating are non-refundable unless the return is due to an error on our part
- If the return is due to an error on our part, no fees will be deducted and a full refund will be issued
What if I have not received my refund after the expected timeframe?
If the expected refund timeframe has passed and you have not seen the refund in your account, here is what to do:
- Check your bank or payment provider statement carefully as refunds can sometimes appear under a different transaction description
- Contact your bank or payment provider directly to ask if a refund is pending or in process on their end
- If your bank confirms no refund has been received and the expected timeframe has passed, contact us with your order number and our team will look into the status of your refund right away
If you have any questions about your refund or the return process, contact us with your order number and our team will be happy to provide an update!