--- title: My order arrived with shipping damage. What should I do? description: Learn how to properly inspect your wheel and tire shipment upon delivery, document damage with the carrier, and ensure eligibility for replacements or credits. --- [Skip to content](https://info.trailbuiltoffroad.com/help/my-order-arrived-with-shipping-damage.-what-should-i-do#main-content) English - United States Show submenu for translations [More support](https://info.trailbuiltoffroad.com/help/kb-tickets/new?hsLang=en-us) [![Trailbuilt Offroad Logo-1](https://info.trailbuiltoffroad.com/hs-fs/hubfs/Trailbuilt%20Offroad%20Logo-1.png?width=138&height=75&name=Trailbuilt%20Offroad%20Logo-1.png)](https://www.trailbuiltoffroad.com/) Open main navigation Close main navigation - English - United States Show submenu for translations - [More support](https://info.trailbuiltoffroad.com/help/kb-tickets/new) - [Contact Us](https://www.trailbuiltoffroad.com/contact-us) [Contact Us](https://www.trailbuiltoffroad.com/contact-us) How can we help you? - There are no suggestions because the search field is empty. 1. [TrailBuilt Knowledge Base](https://info.trailbuiltoffroad.com/help?hsLang=en-us) 2. [Order Issues and Support](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us) 3. [Damaged and Missing Orders](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#damaged-and-missing-orders) # My order arrived with shipping damage. What should I do? ## Always inspect your shipment before signing and document any damage with the carrier to qualify for a replacement or credit. When your wheel and tire package is delivered, or if you're picking it up from a local freight terminal, please take a few minutes to fully inspect everything **before signing any paperwork**. Because these shipments are large and travel long distances, damage can occasionally occur during transit. While we do everything possible to securely package your order before it leaves our facility, it’s very important that any visible damage is documented with the shipping carrier at the time of delivery. If you notice damage: - Carefully inspect the entire shipment before signing. - Make **detailed notes** about the damage directly on the delivery documents (Bill of Lading). - Do **not** install any damaged items if you would like a replacement. Damage caused during shipping qualifies for a replacement and/or credit **only if it is clearly noted with the carrier before signing and accepting the shipment**. If damage is not documented at delivery, the shipping company is no longer liable, and we must submit a formal damage claim and wait for the process to be completed before any potential reimbursement can be issued. If you discover damage, please reach out to us through our [Contact Us](https://www.trailbuiltoffroad.com/contact-form?type=order-support) page (select “Order Support”) and include your invoice number along with clear photos of the damage. Our team will guide you through the next steps and work to resolve the issue as quickly as possible. We know this extra step can feel inconvenient, but it protects you and ensures we can take swift action if anything isn’t right. - [Orders and Shipping](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#main-content) - [Order Status and Tracking](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#order-status-and-tracking) - [Shipping Options and Addresses](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#shipping-options-and-addresses) - [Delivery and Signatures](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#delivery-and-signatures) - [Shipping Protection](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#shipping-protection) - [Order Issues and Support](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#main-content) - [Damaged and Missing Orders](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#damaged-and-missing-orders) - [Order Changes and Cancellations](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#order-changes-and-cancellations) - [Returns and Refunds](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#returns-and-refunds) - [Warranty and Defects](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#warranty-and-defects) - [Payments and Pricing](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#main-content) - [Payment Methods](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#payment-methods) - [Financing](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#financing) - [Pricing and Discounts](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#pricing-and-discounts) - [Fitment and Installation](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#main-content) - [Finding the Right Fit](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#finding-the-right-fit) - [Test Fitting and Installation](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#test-fitting-and-installation) - [Post Installation Issues](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#post-installation-issues) - [Wheels](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#main-content) - [Wheel Basics and Sizing](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-basics-and-sizing) - [Wheel Offset, Backspacing, and Size](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-offset-backspacing-and-size) - [Wheel Finish and Construction](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-finish-and-construction) - [Wheel Care and Storage](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-care-and-storage) - [Purchasing Wheels](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#purchasing-wheels) - [Tires](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#main-content) - [Choosing the Right Tire](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#choosing-the-right-tire) - [Tire Performance and Maintenance](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#tire-performance-and-maintenance) - [Mounted and Balanced Packages](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#mounted-and-balanced-packages) - [Accessories](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#main-content) - [Lug Nuts and Lug Bolts](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#lug-nuts-and-lug-bolts) - [TPMS](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#tpms) - [Center Caps](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#center-caps) - [Spacers and Hub Rings](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#spacers-and-hub-rings) - [About Us & Ambassador Program](https://info.trailbuiltoffroad.com/help/about-us-ambassador-program?hsLang=en-us#main-content) - [About TrailBuilt](https://info.trailbuiltoffroad.com/help/about-us-ambassador-program?hsLang=en-us#about-trailbuilt) - [Ambassador and Sponsorships](https://info.trailbuiltoffroad.com/help/about-us-ambassador-program?hsLang=en-us#ambassador-and-sponsorships) Copyright © 2026, TrailBuilt Off-Road [Contact Us](https://www.trailbuiltoffroad.com/contact-us)