--- title: What are the shipping terms? description: SD Wheel ensures your order is shipped safely, and if any issues like loss, damage, or delays occur, our carriers can assist you in resolving them quickly and efficiently. --- [Skip to content](https://info.trailbuiltoffroad.com/help/what-are-the-shipping-terms#main-content) English - United States Show submenu for translations [More support](https://info.trailbuiltoffroad.com/help/kb-tickets/new?hsLang=en-us) [![Trailbuilt Offroad Logo-1](https://info.trailbuiltoffroad.com/hs-fs/hubfs/Trailbuilt%20Offroad%20Logo-1.png?width=138&height=75&name=Trailbuilt%20Offroad%20Logo-1.png)](https://www.trailbuiltoffroad.com/) Open main navigation Close main navigation - English - United States Show submenu for translations - [More support](https://info.trailbuiltoffroad.com/help/kb-tickets/new) - [Contact Us](https://www.trailbuiltoffroad.com/contact-us) [Contact Us](https://www.trailbuiltoffroad.com/contact-us) How can we help you? - There are no suggestions because the search field is empty. 1. [TrailBuilt Knowledge Base](https://info.trailbuiltoffroad.com/help?hsLang=en-us) 2. [Orders and Shipping](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us) 3. [Delivery and Signatures](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#delivery-and-signatures) # What are the shipping terms? ## Once your order ships, our carriers handle the delivery. If you experience any issues with a lost, damaged, or delayed package, we'll work with the carrier to resolve them. We take great care to ensure your order is packaged and shipped safely. Once your order leaves our warehouse, it’s in the hands of trusted freight carriers who work hard to get it to you as quickly and securely as possible. While we do everything we can to prevent issues, sometimes packages may be delayed, misplaced, or damaged during transit. In these rare cases, customers can **work directly with the carrier** to resolve the situation, whether that means filing a claim for lost or stolen items or addressing delivery errors. It’s also important to provide accurate shipping information at checkout, as carriers rely on these details to deliver your order correctly. By understanding these steps, you can help ensure a smooth delivery experience, and our team is always here to answer questions or assist you along the way. Our priority is getting your wheels, tires, and accessories to you safely while providing support whenever you need it.     - [Orders and Shipping](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#main-content) - [Order Status and Tracking](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#order-status-and-tracking) - [Shipping Options and Addresses](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#shipping-options-and-addresses) - [Delivery and Signatures](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#delivery-and-signatures) - [Shipping Protection](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#shipping-protection) - [Order Issues and Support](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#main-content) - [Damaged and Missing Orders](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#damaged-and-missing-orders) - [Order Changes and Cancellations](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#order-changes-and-cancellations) - [Returns and Refunds](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#returns-and-refunds) - [Warranty and Defects](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#warranty-and-defects) - [Payments and Pricing](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#main-content) - [Payment Methods](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#payment-methods) - [Financing](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#financing) - [Pricing and Discounts](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#pricing-and-discounts) - [Fitment and Installation](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#main-content) - [Finding the Right Fit](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#finding-the-right-fit) - [Test Fitting and Installation](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#test-fitting-and-installation) - [Post Installation Issues](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#post-installation-issues) - [Wheels](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#main-content) - [Wheel Basics and Sizing](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-basics-and-sizing) - [Wheel Offset, Backspacing, and Size](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-offset-backspacing-and-size) - [Wheel Finish and Construction](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-finish-and-construction) - [Wheel Care and Storage](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-care-and-storage) - [Purchasing Wheels](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#purchasing-wheels) - [Tires](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#main-content) - [Choosing the Right Tire](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#choosing-the-right-tire) - [Tire Performance and Maintenance](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#tire-performance-and-maintenance) - [Mounted and Balanced Packages](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#mounted-and-balanced-packages) - [Accessories](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#main-content) - [Lug Nuts and Lug Bolts](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#lug-nuts-and-lug-bolts) - [TPMS](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#tpms) - [Center Caps](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#center-caps) - [Spacers and Hub Rings](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#spacers-and-hub-rings) - [About Us & Ambassador Program](https://info.trailbuiltoffroad.com/help/about-us-ambassador-program?hsLang=en-us#main-content) - [About TrailBuilt](https://info.trailbuiltoffroad.com/help/about-us-ambassador-program?hsLang=en-us#about-trailbuilt) - [Ambassador and Sponsorships](https://info.trailbuiltoffroad.com/help/about-us-ambassador-program?hsLang=en-us#ambassador-and-sponsorships) Copyright © 2026, TrailBuilt Off-Road [Contact Us](https://www.trailbuiltoffroad.com/contact-us)