What should I do if I was shipped the wrong item?

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What Should I Do if I Received the Wrong Item?

We are sorry to hear that something is not right with your order. Receiving the wrong item is frustrating and we want to make it right as quickly as possible. Here is exactly what to do if you received an incorrect item in your order.

Step 1: Do not install the item

This is the most important first step. Here is what to know:

• Do not install, mount, or drive on any item that you believe is incorrect
• Once an item has been installed, mounted, or shows any signs of use, it is no longer eligible for a return or exchange regardless of whether it was the wrong item
• Set the incorrect item aside and keep all of the original packaging until the issue has been fully resolved

Step 2: Double check your order confirmation

Before reaching out, take a moment to review your order confirmation to verify exactly what was ordered. Here is what to keep in mind:

• Confirm the product name, size, finish, and any other specifications listed in your order confirmation
• In some cases, our warehouse may update certain items before shipping for compatibility reasons. For example, if you ordered black lugs but received chrome lugs, this may have been updated because your wheel has a center cap that fully covers the lugs. Similarly, if you ordered closed lugs and received open lugs, this may have been updated based on the center cap style of your specific wheel
• If after reviewing your order confirmation the item you received does not match what was ordered, proceed to the next step

Step 3: Document the issue with photos

Before contacting us, take clear photos of the item you received. Here is what to photograph:

• The item itself, showing the full product from multiple angles
• Any labels, stickers, or part numbers visible on the item or its packaging
• A photo showing the item next to your order confirmation or packing slip if possible
• Any visible damage if the incorrect item also arrived damaged

Having photos ready when you reach out will help our team quickly verify the issue and get the resolution process started right away.

Step 4: Contact us right away

Once you have documented the issue, reach out to us as soon as possible with the following information:

• Your order number
• A description of the item you received and how it differs from what you ordered
• Clear photos of the incorrect item and its packaging

Our team will review your order and the photos right away and work quickly to get the correct item shipped out to you. Here is what to expect:

• If our team confirms that the wrong item was shipped due to an error on our part, we will arrange to have the correct item shipped out to you at no additional cost
• We will provide you with instructions on how to return the incorrect item if needed
• Return shipping costs for incorrect items sent due to our error will be covered by us

What if the wrong item was sent due to a compatibility update?

As mentioned above, in some cases our warehouse may update certain accessories like lug nuts or valve stems before shipping to ensure compatibility with your specific wheel or vehicle. Here is what to know:

• If you received a different style of lug nut than what you ordered and would prefer the original style, reach out to us and our team will work with you to find the best solution
• If you plan to run your wheels without center caps or have a specific preference for lug nut style, let us know and we will do our best to accommodate your request

What if the wrong item also arrived damaged?

If the incorrect item you received also has damage, here is what to do:

• Note both the incorrect item and the damage in your photos and your message to our team
• Do not install any damaged items regardless of whether they are the correct item or not
• Our team will address both the incorrect item and the damage as part of the same resolution process

How long will it take to get the correct item?

Once our team confirms the error and processes the replacement, the timeline will depend on the availability of the correct item and the shipping method used. Here is what to expect:

• Our team will work as quickly as possible to get the correct item shipped out to you
• You will receive a tracking number for the replacement shipment as soon as it is on its way
• If the correct item is not immediately available, our team will keep you updated on the expected timeline

If you received the wrong item, do not hesitate to contact us right away with your order number and photos and our team will do everything possible to get it resolved quickly and get the right product on its way to you!