--- title: What’s not covered by Shipping Protection? description: Learn what’s not covered by Shipping Protection, including manufacturing defects, post-delivery damage, missing items, and incorrect orders, and how our support team can help. --- [Skip to content](https://info.trailbuiltoffroad.com/help/whats-not-covered-by-shipping-protection#main-content) English - United States Show submenu for translations [More support](https://info.trailbuiltoffroad.com/help/kb-tickets/new?hsLang=en-us) [![Trailbuilt Offroad Logo-1](https://info.trailbuiltoffroad.com/hs-fs/hubfs/Trailbuilt%20Offroad%20Logo-1.png?width=138&height=75&name=Trailbuilt%20Offroad%20Logo-1.png)](https://www.trailbuiltoffroad.com/) Open main navigation Close main navigation - English - United States Show submenu for translations - [More support](https://info.trailbuiltoffroad.com/help/kb-tickets/new) - [Contact Us](https://www.trailbuiltoffroad.com/contact-us) [Contact Us](https://www.trailbuiltoffroad.com/contact-us) How can we help you? - There are no suggestions because the search field is empty. 1. [TrailBuilt Knowledge Base](https://info.trailbuiltoffroad.com/help?hsLang=en-us) 2. [Orders and Shipping](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us) 3. [Shipping Protection](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#shipping-protection) # What’s not covered by Shipping Protection? ## Shipping Protection does not cover manufacturing defects, post-delivery damage, missing items, or incorrect items, but our support team is always available to help resolve these issues. Our Shipping Protection Plan is designed to give you peace of mind while your order is on its way. That said, there are a few situations it doesn’t apply to. Shipping Protection does not cover manufacturing defects, damage that occurs after delivery, missing items, or incorrect items received. If you run into any of these issues, don’t worry - Contact Us for help! While these situations aren’t covered under Shipping Protection, we’ll gladly work with you to find the best possible solution and get things sorted out quickly. If you ever have questions about your order or coverage, just reach out - we’re happy to help. - [Orders and Shipping](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#main-content) - [Order Status and Tracking](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#order-status-and-tracking) - [Shipping Options and Addresses](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#shipping-options-and-addresses) - [Delivery and Signatures](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#delivery-and-signatures) - [Shipping Protection](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#shipping-protection) - [Order Issues and Support](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#main-content) - [Damaged and Missing Orders](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#damaged-and-missing-orders) - [Order Changes and Cancellations](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#order-changes-and-cancellations) - [Returns and Refunds](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#returns-and-refunds) - [Warranty and Defects](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#warranty-and-defects) - [Payments and Pricing](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#main-content) - [Payment Methods](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#payment-methods) - [Financing](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#financing) - [Pricing and Discounts](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#pricing-and-discounts) - [Fitment and Installation](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#main-content) - [Finding the Right Fit](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#finding-the-right-fit) - [Test Fitting and Installation](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#test-fitting-and-installation) - [Post Installation Issues](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#post-installation-issues) - [Wheels](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#main-content) - [Wheel Basics and Sizing](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-basics-and-sizing) - [Wheel Offset, Backspacing, and Size](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-offset-backspacing-and-size) - [Wheel Finish and Construction](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-finish-and-construction) - [Wheel Care and Storage](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-care-and-storage) - [Purchasing Wheels](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#purchasing-wheels) - [Tires](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#main-content) - [Choosing the Right Tire](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#choosing-the-right-tire) - [Tire Performance and Maintenance](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#tire-performance-and-maintenance) - [Mounted and Balanced Packages](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#mounted-and-balanced-packages) - [Accessories](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#main-content) - [Lug Nuts and Lug Bolts](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#lug-nuts-and-lug-bolts) - [TPMS](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#tpms) - [Center Caps](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#center-caps) - [Spacers and Hub Rings](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#spacers-and-hub-rings) - [About Us & Ambassador Program](https://info.trailbuiltoffroad.com/help/about-us-ambassador-program?hsLang=en-us#main-content) - [About TrailBuilt](https://info.trailbuiltoffroad.com/help/about-us-ambassador-program?hsLang=en-us#about-trailbuilt) - [Ambassador and Sponsorships](https://info.trailbuiltoffroad.com/help/about-us-ambassador-program?hsLang=en-us#ambassador-and-sponsorships) Copyright © 2026, TrailBuilt Off-Road [Contact Us](https://www.trailbuiltoffroad.com/contact-us)