--- title: Why hasn’t my order shipped yet? description: Learn why your order hasn't shipped yet, including common reasons like processing time, multiple shipments, and backorders, plus estimated delivery times and how to get help. --- [Skip to content](https://info.trailbuiltoffroad.com/help/why-hasnt-my-order-shipped-yet#main-content) English - United States Show submenu for translations [More support](https://info.trailbuiltoffroad.com/help/kb-tickets/new?hsLang=en-us) [![Trailbuilt Offroad Logo-1](https://info.trailbuiltoffroad.com/hs-fs/hubfs/Trailbuilt%20Offroad%20Logo-1.png?width=138&height=75&name=Trailbuilt%20Offroad%20Logo-1.png)](https://www.trailbuiltoffroad.com/) Open main navigation Close main navigation - English - United States Show submenu for translations - [More support](https://info.trailbuiltoffroad.com/help/kb-tickets/new) - [Contact Us](https://www.trailbuiltoffroad.com/contact-us) [Contact Us](https://www.trailbuiltoffroad.com/contact-us) How can we help you? - There are no suggestions because the search field is empty. 1. [TrailBuilt Knowledge Base](https://info.trailbuiltoffroad.com/help?hsLang=en-us) 2. [Orders and Shipping](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us) 3. [Order Status and Tracking](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#order-status-and-tracking) # Why hasn’t my order shipped yet? ## Your order may be delayed due to processing time, multiple shipments, or a backorder. If you have questions, you can track your order on our Track Page or contact us for help! We know you're excited to get your new gear, and we work hard to get orders out as quickly as possible! Here are a few common reasons an order may not have shipped yet. **Your order may still be processing.** Orders go through a fulfillment process before they ship. This includes picking, packing, and coordinating with our shipping carriers. Our team moves quickly, but some orders take a little more time to prepare. **Your order may ship in multiple packages.** If you ordered multiple items, they may ship separately from different locations to get them to you as fast as possible. **Estimated delivery times:** - Wheels only: 4 to 7 business days - Tires only: 3 to 7 business days - Wheel and tire packages: 14 to 21 business days Please keep in mind these are estimates, not guarantees. Ceramic coating may add 2 to 3 additional business days. **Your item may be on backorder.** A backorder means the manufacturer is temporarily out of stock but has more on the way. Typical backorder wait times are around 4 to 6 weeks, though this can vary. If your item is on backorder, we will do our best to keep you informed. If you can not wait, reach out to us and we can help you find an in-stock alternative. If you have questions about your order status, you can track your order on our Track Page or Contact Us and we will be happy to help! - [Orders and Shipping](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#main-content) - [Order Status and Tracking](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#order-status-and-tracking) - [Shipping Options and Addresses](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#shipping-options-and-addresses) - [Delivery and Signatures](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#delivery-and-signatures) - [Shipping Protection](https://info.trailbuiltoffroad.com/help/orders-and-shipping?hsLang=en-us#shipping-protection) - [Order Issues and Support](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#main-content) - [Damaged and Missing Orders](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#damaged-and-missing-orders) - [Order Changes and Cancellations](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#order-changes-and-cancellations) - [Returns and Refunds](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#returns-and-refunds) - [Warranty and Defects](https://info.trailbuiltoffroad.com/help/order-issues-and-support?hsLang=en-us#warranty-and-defects) - [Payments and Pricing](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#main-content) - [Payment Methods](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#payment-methods) - [Financing](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#financing) - [Pricing and Discounts](https://info.trailbuiltoffroad.com/help/payments-and-pricing?hsLang=en-us#pricing-and-discounts) - [Fitment and Installation](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#main-content) - [Finding the Right Fit](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#finding-the-right-fit) - [Test Fitting and Installation](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#test-fitting-and-installation) - [Post Installation Issues](https://info.trailbuiltoffroad.com/help/fitment-and-installation?hsLang=en-us#post-installation-issues) - [Wheels](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#main-content) - [Wheel Basics and Sizing](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-basics-and-sizing) - [Wheel Offset, Backspacing, and Size](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-offset-backspacing-and-size) - [Wheel Finish and Construction](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-finish-and-construction) - [Wheel Care and Storage](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#wheel-care-and-storage) - [Purchasing Wheels](https://info.trailbuiltoffroad.com/help/wheels?hsLang=en-us#purchasing-wheels) - [Tires](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#main-content) - [Choosing the Right Tire](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#choosing-the-right-tire) - [Tire Performance and Maintenance](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#tire-performance-and-maintenance) - [Mounted and Balanced Packages](https://info.trailbuiltoffroad.com/help/tires?hsLang=en-us#mounted-and-balanced-packages) - [Accessories](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#main-content) - [Lug Nuts and Lug Bolts](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#lug-nuts-and-lug-bolts) - [TPMS](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#tpms) - [Center Caps](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#center-caps) - [Spacers and Hub Rings](https://info.trailbuiltoffroad.com/help/accessories?hsLang=en-us#spacers-and-hub-rings) - [About Us & Ambassador Program](https://info.trailbuiltoffroad.com/help/about-us-ambassador-program?hsLang=en-us#main-content) - [About TrailBuilt](https://info.trailbuiltoffroad.com/help/about-us-ambassador-program?hsLang=en-us#about-trailbuilt) - [Ambassador and Sponsorships](https://info.trailbuiltoffroad.com/help/about-us-ambassador-program?hsLang=en-us#ambassador-and-sponsorships) Copyright © 2026, TrailBuilt Off-Road [Contact Us](https://www.trailbuiltoffroad.com/contact-us)