Can I ship my order directly to an installer or shop?

Yes! Shipping your order directly to an installer or shop is a great way to save time and get your new wheels, tires, and accessories installed as quickly as possible after they arrive. Here is everything you need to know about shipping your order to a shop or installer.

Yes, we can ship directly to a shop or installer

We ship to business addresses all the time and it is a straightforward process. Here is what to keep in mind to make sure your order arrives without any issues:

• Make sure to include the full business name of the shop or installer in the shipping address at checkout. Carriers rely on the business name to complete delivery to a commercial address, and missing this information can cause delays or prevent your package from being delivered
• Double check that the full street address, city, state, and zip code are all accurate before placing your order
• Make sure your installer is expecting the delivery and knows when to expect it so nothing gets missed or misplaced upon arrival

Heads up for freight deliveries

If you ordered a wheel and tire package, your order will ship as a freight delivery and there are a few extra things to keep in mind when shipping to a shop:

• Freight deliveries require a signature at the time of delivery, so make sure someone at the shop will be available to receive and sign for the shipment
• Always inspect the entire shipment carefully before signing any delivery documents. If any damage is present, make detailed notes on the delivery paperwork before signing
• Do not install any damaged items if you would like to exchange them for replacements. Contact us right away with photos and your order number if damage is discovered

Do a proper test fit before installation

Whether your order ships to your home or directly to a shop, we always recommend doing a proper test fit before finalizing installation. Here is why:

• Test fitting confirms that your wheels and tires fit properly before tires are mounted or any installation work is completed
• Any product that has been driven on or shows signs of installation is not eligible for return, so catching any fitment issues before installation protects your ability to make a return or exchange if needed
• If you are shipping directly to an installer, make sure they are aware of the importance of test fitting before mounting tires or completing the installation

Make sure your installer has all the details

To ensure a smooth installation, it is a good idea to share the following information with your installer before your order arrives:

• Your order details including what is included in the shipment
• Any fitment notes or specifications related to your wheel and tire setup
• The expected delivery date and any tracking information so they can plan accordingly
• A reminder to inspect the shipment for damage before signing the delivery paperwork

What if the shop is not open to receive the delivery?

If your installer or shop has limited hours or may not be available to receive a freight delivery, here are a few tips:

• Confirm the shop's delivery hours with your carrier before the shipment arrives to make sure someone will be available to sign for it
• If needed, reach out to us and we can work with the carrier to schedule a delivery appointment that works with the shop's hours
• For freight deliveries, having someone available to sign and inspect the shipment at the time of delivery is important to protect against any damage claims

If you have any questions about shipping your order to an installer or shop, contact us before placing your order and our team will be happy to help make sure everything goes smoothly!