Order Issues and Support
For customers who have a problem with their order
Damaged and Missing Orders
- What should I do if my order arrives damaged?
- My order arrived with shipping damage. What should I do?
- What should I do if my order says delivered but I can’t find it?
- What happens if my package is lost in transit?
- What happens if my package is lost or delayed in transit?
- What if I’m missing part of my order?
- Why did I receive only part of my order?
- What should I do if I was shipped the wrong item?
- What photos do I need to send if there’s shipping damage or a problem with my order?
- What is considered shipping damage vs. manufacturer defect?
Order Changes and Cancellations
- What happens to my order if an item becomes unavailable after I place it?
- What is your cancellation policy?
- Can I change my order after it’s been placed?
- Can I cancel my order before it ships?
- Can I cancel a forged, custom, or special order wheel?
- How do I update my order if I ordered the wrong size or finish?
Returns and Refunds
- Can I return a ceramic coated wheel?
- What is your return policy?
- Are mounted or installed items eligible for return?
- Who pays return shipping?
- Why do I have to pay for a restocking fee on my return?
- How long does a refund take to process?
- What condition do items need to be in to qualify for a return?
Warranty and Defects
- What is not covered under the manufacturer warranty?
- What should I do if I have a warranty concern?
- How do I start a return or warranty claim?
- What photos or information do I need for a warranty claim?
- How long do warranty claims usually take?
- Do my accessories come with a warranty?
- Why is there a mark or blemish on the backside of my wheel?
- What is covered under the wheel and tire manufacturer warranty?
- How do I submit a warranty claim through the Warranty Center?