What is not covered under the manufacturer warranty?

Understanding what is not covered under the manufacturer warranty is just as important as knowing what is. Here is a complete breakdown of what falls outside of warranty coverage for wheels, tires, and accessories so there are no surprises if you ever need to submit a claim.

General exclusions that apply to all products

Regardless of the product type, the following situations are generally not covered under any manufacturer warranty:

Damage caused by improper installation, including over torquing lug nuts, use of power tools during installation, or failure to follow the manufacturer's installation instructions
Damage caused by accidents, collisions, or impacts with road hazards such as potholes, curbs, or debris
Damage resulting from misuse, neglect, or use outside of the product's intended application
Products that have been modified, altered, or repaired after purchase by anyone other than the manufacturer
Normal wear and tear that occurs over time with regular use
Damage caused by improper storage before installation
Products purchased from unauthorized resellers or third parties. Items must have been purchased directly from our store to be warranty eligible
Warranty claims submitted by anyone other than the original purchaser, as warranties are non-transferable

What is not covered under the wheel warranty?

In addition to the general exclusions above, here is what is specifically not covered under the wheel manufacturer warranty:

Damage caused by road hazards such as potholes, curbs, rocks, or other impacts that result in bends, cracks, or fractures
Cosmetic damage such as scratches, scuffs, chips, curb rash, or finish wear caused by normal use or environmental exposure
Finish damage caused by improper cleaning methods, harsh chemicals, acidic cleaners, or abrasive products
Wheels that have been repainted, refinished, powder coated, or otherwise modified after purchase
Damage caused by incorrect lug nuts, improper hardware, or mismatched seat types
Damage caused by improper torque, including over torquing or under torquing lug nuts during installation
Minor cosmetic blemishes on the backside of the wheel, which are considered industry standard across all wheel manufacturers and do not affect structural integrity or performance
Damage resulting from the use of wheel spacers or adapters that were not properly installed or that exceeded the wheel's load rating

What is not covered under the tire warranty?

In addition to the general exclusions above, here is what is specifically not covered under the tire manufacturer warranty:

Damage caused by road hazards such as nails, screws, glass, potholes, or other debris that result in punctures, cuts, or sidewall damage
Damage caused by improper inflation, including consistently running tires that are over or under inflated
Tread wear that is consistent with normal use and driving conditions, even if the tires wear faster than expected due to driving habits or road conditions
Damage caused by misalignment, improper tire rotation, or worn suspension components that accelerate uneven tire wear
Damage caused by improper mounting or installation, including tires that were stretched beyond the recommended width for the wheel size
Damage caused by off road use, racing, or other applications that exceed the tire's intended use and load rating
Sidewall damage caused by running a tire at extremely low pressure for an extended period
Tires that have been driven on while flat or severely under inflated

What is not covered under accessory warranties?

Here is what is not covered for specific accessory items:

Standard and spiked lug nuts:

Damage caused by improper installation including use of power tools or over torquing
Finish wear caused by normal use, environmental exposure, or improper cleaning
Damage caused by seized valve stem caps due to failure to apply anti-seize lubricant before installation
Any issues arising after the 30 day limited warranty period

TPMS sensors:

Damage caused by improper installation or programming
Sensor failure caused by physical damage, road hazards, or corrosion
Issues arising from incompatibility with a specific vehicle that were not identified at the time of purchase
Any issues arising after the one year warranty period

Hub rings and center caps:

Hub rings and center caps are not supported by any manufacturer warranty
If they arrive damaged or defective, contact us immediately and do not install them. We will work with you and the manufacturer to find a resolution even though they fall outside of standard warranty coverage

What about ceramic coating?

Ceramic coating is a one time service and is non-refundable once applied. Here is what to know regarding warranty coverage:

Ceramic coating is not covered under the wheel manufacturer warranty as it is an aftermarket service applied after the wheel leaves the manufacturer
If the ceramic coating was applied incorrectly or has a defect that is clearly the result of the application process rather than normal use, contact us right away with photos and we will work to find a fair resolution
Ceramic coating wear caused by improper cleaning methods, harsh chemicals, or normal environmental exposure is not covered

What if I am not sure whether my issue is covered?

If you are unsure whether your specific situation falls within warranty coverage, the best thing to do is reach out to us before assuming either way. Here is what to know:

Do not install any items you believe may be defective, as installed items may affect your warranty eligibility
Contact us with your order number, a description of the issue, and clear photos of the concern
Our team will review your situation and work with the manufacturer to determine whether the issue qualifies for warranty coverage
Every situation is reviewed individually and we always work to find the fairest resolution possible for our customers

If you have any questions about warranty coverage or want to confirm whether your specific issue is covered before submitting a claim, contact us and our team will be happy to help!