How do I create or log into my account to view my orders?

Having an account makes it easy to view your order history, track your shipments, and manage your information all in one place. Here is everything you need to know about creating an account or logging into an existing one.

Do I need an account to place an order?

No, you do not need an account to place an order. Our checkout process allows you to complete a purchase as a guest without creating an account. However, having an account makes it easier to view your order history and track your orders without needing to search for your confirmation email every time.

How do I create an account?

Creating an account is quick and easy. Here is how to get started:

• Visit our website and click My Account. Log In or click Don't have an account in the navigation menu
• Select the option to create a new account
• Enter your name, email address, and a password of your choice
• Once your account is created you will have access to your order history, tracking information, and account details

If you have placed orders in the past as a guest using the same email address, your previous orders may be accessible once you create and verify your account with that same email.

How do I log into my existing account?

If you already have an account, here is how to log in:

• Visit our website and click the Account then My Account to log in
• Enter the email address and password associated with your account
• Once logged in you will be able to view your orders, track shipments, and manage your account information

What if I forgot my password?

If you cannot remember your password, here is what to do:

• Click the Log In link and select the forgot password option
• Enter the email address associated with your account
• You will receive an email with a link to reset your password
• Follow the instructions in the email to create a new password and regain access to your account

If you do not receive the password reset email, check your spam or junk folder as it can sometimes be filtered there.

What if I do not remember which email I used?

If you are not sure which email address you used to create your account, here are a few things to try:

• Search your email inboxes for any past order confirmation emails from us. The email address the confirmation was sent to is the one associated with your account
• Try logging in with any email addresses you commonly use
• If you are still unable to locate your account, contact us with your name and any details about your past orders and our team will be happy to help you locate your account

What can I see when I am logged into my account?

Once logged in, your account gives you access to the following:

• Your full order history including past and current orders
• Order status and tracking information for each shipment
• Your saved shipping addresses and account details
• Access to the Ambassador program if you are enrolled

What if I placed an order as a guest and do not have an account?

If you placed your order as a guest, you can still track your order using our Track Page without needing to log into an account. Simply enter the email address you used at checkout and your order details and tracking information will be available.

If you would like to create an account to manage future orders more easily, you can do so at any time by signing up with the same email address you used at checkout.

If you need any help accessing your account or locating a past order, contact us and our team will be happy to assist!