How do I find my order confirmation email?

After placing an order, you should receive an order confirmation email within a few minutes. This email contains important information about your purchase including your order number, order details, and estimated delivery timeframe. Here is everything you need to know about finding your order confirmation email.

Where to look first

The most common reason customers cannot find their order confirmation email is that it ended up somewhere other than the main inbox. Here is where to check:

• Spam or junk folder: Order confirmation emails can sometimes be filtered into your spam or junk folder depending on your email provider's settings. Check these folders first before assuming the email was not sent
• Promotions or updates tab: If you use Gmail, order confirmation emails can sometimes be automatically sorted into the Promotions or Updates tab rather than your main inbox. Check both tabs if you do not see the email in your primary inbox
• Other email addresses: If you have multiple email addresses, make sure you are checking the one you used when placing your order. The confirmation will only be sent to the email address entered at checkout

Search your inbox

If you are not sure which folder the email ended up in, try searching your inbox directly. Here are a few search terms that can help you locate it quickly:

• Search for "TrailBuilt" to pull up any emails from us
• Search for "order confirmation" to find the specific confirmation email
• Search for your order number if you have it written down from the checkout page

What is in your order confirmation email?

Your order confirmation email contains several important pieces of information that you will want to keep handy. Here is what to look for:

• Your order number, which you will need when contacting us about your order
• A summary of the items you ordered including sizes, quantities, and prices
• Your shipping address and the email address associated with your order
• Your estimated delivery timeframe
• A link to track your order status and shipments

Use the Track Page instead

If you cannot locate your confirmation email, you can still access your order information directly through our Track Page. Simply enter the email address you used at checkout and your order details and tracking information will be available without needing the confirmation email.

What if I never received a confirmation email?

If you have checked all of the above and still cannot find your order confirmation email, here are a few possible reasons and what to do:

• Your email address may have been entered incorrectly at checkout. If there was a typo in your email address, the confirmation would have been sent to the wrong address
• There may have been a technical issue that prevented the email from being delivered
• In rare cases, email providers block or filter automated emails even before they reach the spam folder

If you believe your email was entered incorrectly or you simply never received a confirmation, contact us with your name and the approximate date of your purchase. Our team will be able to locate your order and resend the confirmation to the correct email address.

If you have any questions about your order confirmation or need help locating your order, contact us and our team will be happy to assist!