How do I ship to a freight forwarder?

If you are an international customer looking to ship your order through a freight forwarder, we want to make sure you are aware of our policy before placing your order. Here is everything you need to know.

We do not ship to freight forwarders

At this time we do not ship orders to freight forwarders. All shipments, including international orders, must go directly from our carriers to the final recipient. This policy applies to all orders regardless of the destination country or the items being purchased.

Why do we have this policy?

This policy is in place to protect our customers and ensure the integrity of every shipment. Here is why we do not ship to freight forwarders:

• Shipping through a freight forwarder adds additional handling steps that are outside of our control, which increases the risk of damage, loss, or delays that we are unable to track or resolve on your behalf
• Our shipping protection and carrier claim processes are designed to work directly between our carriers and the final recipient. Once a package passes through a freight forwarder, our ability to assist with any shipping issues is significantly limited
• Freight forwarder shipments can create complications with warranty claims, returns, and damage claims that make it difficult for our team to help you if something goes wrong

What are my options as an international customer?

If you are an international customer who was planning to use a freight forwarder, here are a few alternatives:

• Direct international shipping: We ship directly to many countries around the world including Canada, Australia, and many others. Reach out to us before placing your order and our team can confirm whether we ship directly to your country and provide a shipping quote for your specific order
• Contact us for options: If direct shipping to your country is not available, contact us and our team will do our best to work with you to explore available options for getting your order to your destination

What should I know about international shipping?

If you are able to receive a direct international shipment, here are a few important things to keep in mind before placing your order:

• International shipping quotes cover freight costs only and do not include duties, taxes, brokerage fees, or customs charges
• Any additional fees are collected locally upon delivery and are the responsibility of the customer
• We recommend researching the applicable duties and customs fees for your country before placing your order to avoid any unexpected charges at delivery
• If customs fees are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs
• In rare cases we may temporarily suspend shipping to certain countries depending on freight availability and other factors

Have questions about international shipping?

If you have questions about shipping to your specific country or location, contact us before placing your order and our team will be happy to confirm availability, provide a shipping quote, and answer any questions you have about the international shipping process!