What happens if I miss my freight delivery?

Freight deliveries like wheel and tire packages are handled differently than standard UPS or USPS shipments. If you miss a freight delivery, there are a few important things to know about what happens next and how to get your order rescheduled. Here is everything you need to know.

What is a freight delivery?

Freight deliveries are used for larger, heavier shipments like wheel and tire packages. Unlike standard parcel deliveries, freight shipments are transported on large trucks and typically require a signature at the time of delivery. Because of the size and weight of these shipments, the carrier cannot simply leave the package at your door if no one is available to receive it.

What happens if I miss my freight delivery?

If you are not available when the freight carrier attempts to deliver your order, here is what typically happens:

Your shipment will be held at the carrier's local terminal or facility while you arrange a new delivery time
Most carriers will make a limited number of delivery attempts before the shipment is returned to the sender, so it is important to act quickly after a missed delivery
Storage fees may be charged by the carrier if your shipment sits at their facility for an extended period of time without being picked up or redelivered

What should I do after missing a freight delivery?

The quickest way to get back on track is to reach out to the carrier directly. Here is what to do:

Visit the carrier's tracking page using your tracking number, which can be found on your Track Page or in your shipping confirmation email
On the carrier's tracking page you will find contact options including phone numbers and email addresses to reach their customer service team and arrange a redelivery
When you contact the carrier, have your tracking number ready and let them know you missed the delivery and would like to schedule a new delivery date and time
Make sure someone will be available at your address to sign for the redelivery attempt
Act as quickly as possible to avoid any storage fees or the risk of your shipment being returned

Can I pick up my shipment from the carrier's terminal?

In many cases, yes. If it is more convenient than waiting for a redelivery, you may be able to arrange to pick up your shipment directly from the carrier's local terminal or facility. Here is what to know:

Contact the carrier directly using the information on their tracking page to confirm whether a terminal pickup is available for your shipment
Bring a valid photo ID and your tracking number when picking up your shipment
Make sure you have an appropriate vehicle to transport your order, as wheel and tire packages can be large and heavy

What if I know in advance that I will not be available?

If you know ahead of time that you will not be available during the expected delivery window, here are a few steps you can take to avoid a missed delivery:

Visit the carrier's tracking page and use their contact options to request a specific delivery date or time window that works better for your schedule
Reach out to us and our team will do our best to work with the carrier to accommodate your delivery schedule
Consider having your order shipped directly to an installer or shop where someone will be available to receive and sign for the delivery during business hours

What if my shipment is returned to the sender?

If you are unable to reschedule your delivery in time and your shipment is returned to the sender, here is what to know:

Contact us right away with your order number and let our team know what happened
Our team will work with you to arrange reshipment of your order to your address
Please note that reshipping costs may apply if the original delivery was missed and the shipment was returned through no fault of ours
Any return shipping costs charged by the carrier for the returned shipment may also be the responsibility of the customer

Tips for a smooth freight delivery

Here are a few steps you can take to make sure your freight delivery goes smoothly the first time:

Make sure your shipping address is accurate and complete before placing your order
Track your order regularly after it ships so you know when to expect your delivery
Make arrangements in advance to have someone available to sign for your delivery if you will not be home during business hours
Consider shipping directly to an installer or shop if your schedule makes it difficult to be available for a freight delivery at your home address

If you have any questions about your freight delivery or need help with a missed delivery, contact us with your order number and our team will be happy to help!