What should I check before my installation appointment?

Getting ready for your installation appointment is an important step to make sure everything goes smoothly and your new wheels and tires are ready to hit the road. Taking a few minutes to prepare before your appointment can save you time and help avoid any unexpected surprises at the shop. Here is everything you should check before heading in.

Make sure all of your items have arrived

Before your installation appointment, confirm that your entire order has been delivered. Here is what to check:

• Log in to your Track Page using the email address you used at checkout to confirm all shipments have been delivered
• If you ordered a wheel and tire package, wheels and accessories like lug sets or TPMS sensors may have shipped separately and could arrive at different times
• Do not schedule your installation appointment until all items in your order have arrived and been accounted for

Inspect everything before your appointment

Once your order has arrived, take the time to inspect every item carefully before heading to the shop. Here is what to look for:

• Check all wheels for any damage, finish defects, or anything that does not look right
• Check tires for any visible damage, sidewall bulges, or irregularities
• Make sure all accessories such as center caps, lug nuts, and TPMS sensors are accounted for
• If anything looks wrong or is missing, contact us right away before your appointment so we can get it resolved. Do not bring damaged or incorrect items to the shop for installation as installed items are not eligible for return

Do a test fit before your appointment

We always recommend doing a proper test fit at home before your installation appointment. Here is why this matters:

• A test fit confirms that your wheels fit properly on your vehicle before tires are mounted or any installation work is completed
• Test fitting involves hand tightening the lug nuts and checking for clearance with your brakes, suspension components, and fenders
• Turn your steering wheel fully to the left and right while the vehicle is lowered to check for any rubbing or contact
• Catching any fitment issues before your appointment saves you time and protects your ability to make a return or exchange if something does not fit as expected
• Once tires have been mounted or items show signs of installation, they are no longer eligible for return

Confirm what your installer needs

Before your appointment, make sure your installer has all the information they need to complete the job correctly. Here is what to share with them:

• Let your installer know what is included in your order and what they will be working with
• Share any fitment notes or specifications for your wheel and tire setup
• If you purchased TPMS sensors, let your installer know they will need to be programmed to sync with your vehicle. Note that some vehicles may require reprogramming at a dealership or a shop with the proper TPMS programming tools
• Remind your installer to torque your lug nuts to your vehicle's manufacturer recommended specifications using a torque wrench and to avoid using power tools during installation
• Ask your installer to tighten lug nuts in a star pattern for proper centering

Bring everything your installer will need

When heading to your installation appointment, make sure to bring all of the items needed for the job. Here is a quick checklist:

• All four wheels and tires if not already at the shop
• Lug nuts or lug bolts if purchased as part of your order
• Center caps if included with your wheels
• TPMS sensors if purchased as part of your order
• Any other accessories included in your order such as hub rings or wheel spacers

Plan for a re torque after your first drive

After your new wheels and tires are installed, it is important to have your lug nuts re torqued after the first 50 to 100 miles of driving. Here is what to know:

• New wheels can settle slightly after the first few miles of driving, which can cause lug nut torque to change
• Having your lug nuts re torqued at the 50 to 100 mile mark is a simple but important safety step
• Most shops will perform a re torque quickly and at no additional charge if you return after your first drive

What if something does not fit at the shop?

If your installer discovers a fitment issue at the time of installation, here is what to do:

• Do not have tires mounted onto wheels that have not been test fitted first
• Do not drive on a setup that is rubbing or does not fit correctly
• Contact us right away with your order number and a description of the fitment issue before any installation work is completed
• Our team will work with you to find the best solution as quickly as possible

If you have any questions before your installation appointment, contact us and our team will be happy to help make sure you are fully prepared and ready to go!