When does my Shipping Protection Plan coverage start and end?

Shipping Protection coverage begins as soon as your order ships and remains active until your package is marked as delivered. During this time, your shipment is protected in case something goes wrong while it’s on the way to you.

If a package is marked as delivered but can’t be found, a lost package claim must be submitted within 72 hours of the delivery date shown on the shipping carrier’s website. For damaged or stolen packages, claims must also be started within 72 hours of delivery to be eligible for coverage.

Please note that any damage that occurs after delivery is not covered by Shipping Protection.

If you’re using standard shipping coverage, you’ll need to file a claim directly with the shipping carrier. This process can take some time, and delays may occur. If you have questions or need guidance, Contact Us and we'll walk you through the next steps.