Why do my wheels look different in person than they did online?
Product images are for illustration purposes only and may not be an exact representation of the product. If something looks genuinely wrong with your order, contact us before installing and we will make it right!
We want you to love your new wheels, so we understand how surprising it can be if they look a little different in person than you expected. Please note that product images shown on our website are for illustration purposes only and may not be an exact representation of the product. Here are some common reasons why wheels may look slightly different once they arrive.
Screen and lighting differences
Every computer monitor, phone screen, and tablet displays colors and finishes slightly differently. The brightness, contrast, and color settings on your screen can make a wheel finish look lighter, darker, or more vibrant than it appears in person. The lighting conditions in product photos can also make a finish look different compared to how it looks in natural or garage lighting.
Photography and editing
Product photos are often taken in controlled studio lighting to best showcase the design and finish of a wheel. This type of lighting can make certain finishes like chrome, gloss black, or machined accents look more dramatic or reflective than they may appear in everyday lighting conditions.
Finish variations
Some wheel finishes, like brushed, machined, or satin finishes, can look different depending on the angle and light source. What looks like a bright silver in a product photo may appear more muted or subtle in person, and vice versa.
Size and proportion
Wheels can sometimes look larger or smaller in product photos depending on the angle they are shot from. Once installed on your vehicle, the overall proportion and stance may look different than the isolated product image suggested.
Directional designs
If your wheels have a directional or asymmetrical spoke design, keep in mind that two wheels will flow in one direction and the other two will flow in the opposite direction. This is completely normal and intentional, and is how the wheels are designed to look once all four are installed on the vehicle.
What if something seems genuinely wrong?
If your wheels arrived with an unexpected finish defect, damage, or something that does not match the product listing at all, please reach out to us right away. Do not install any items that you believe may be defective or incorrect, as installed items are not eligible for return.
Contact us with your order number and photos of the concern and our team will work with you to make it right!